E-Bill Express Quick Reference
Enrolling in E-Bill Express
Access E-Bill Express through a link on the
website or enter the URL into a browser.
2. Click 'Enroll'.
Enter your account number and authentication code in the Enroll column. Click 'Validate'.
Enter information in required fields indicated by a red star. Click 'Continue to Login & Payment'.
Choose Login ID, Password, select security image and label, select security questions and fill in answers, check on terms of service.
Click 'Continue to Billing and Payment'.
Select Payment Method at the top of the page and click 'Continue to Step 3B'.
Enter Payment Account information, check the 1 Agree box. Click 'Finish Enrollment'.
Go to your email account and open the email just sent to you. Click on the 'Activate' button or hyperlink.
NOTE: Your access is not activated until you click on the 'Activate' button and you will not be able to make payments
Logging into E-Bill Express
After you activate, you may log in to pay your bill.
Enter your Login ID and Password in the designated fields. Click' Login'.
On the Home page, click 'Pay My Bills' hyperlink on the top of the screen to pay certain bills.
Click the check box in the beginning of each row to select the bill you want to pay, enter or to change the Payment Amount, select the
Payment Method on the right hand side of the screen, select the payment date.
Click 'Continue to Payment'.
Confirm payment information and check the box "By Checking this box ... " agreeing to the Terms and Conditions. Click 'Make Payment'.
The confirmation page will display.
Click 'Return to Pay My Bills' or 'Log Out'
Note: To pay all open bills at once, click 'Continue to Payment' on the 'Home' page.
On the Welcome page, click on 'Forgot Login 10' in the Login column.
Enter your account number and email address used during enrollment and click 'Send Login 10'
An email will be sent to your email address with your login ID.
Enter your Login ID and copy and paste the temporary password from your email into the
Password field on the Welcome page and click 'Login'.
On the next page, paste the same temporary password into the 'Old Password' field and enter a new password in the 'New Password' fields.
Answer the security questions and click 'Submit'
The password is case sensitive. If you enter your password incorrectly three times, the system will lock you out.
Click on 'Contact Us' on the bottom of the Welcome page for contact information and ask your biller to unlock you. You do not have to
change your password unless you cannot remember it.
Recurring Payment did not Initiate
A recurring payment will delete permanently if one of the following applies:
Recurring Payment expired per initial setup
Biller placed a 'Stop' on the account
Biller deleted the Recurring Payment
Biller deleted or disabled the User
Pay close attention to the very first Recurring Payment as it may not initiate until the following
billing cycle depending on when the biller loaded the bill. You may have to pay the first one manually.
If you are experiencing difficulty or need assistance, please contact our offices at (505) 552-9631 M-F between the hours of 8:00 am - 4:30 pm. We look forward to serving you.
WELCOME TO ON-LINE BILL PAY & AUTOMATED SERVICES
If you chose to pay your bill using the automated phone service, please dial 1-800-949-1892 and follow the prompts.
If you already have an established email address and want to begin using the ON-LINE BILL PAY, please click here to begin.
The POLUA is now offering additional methods of payment for its customers to make it easier and convenient.
To begin using the ON-LINE BILL PAY, please ensure that you have one of the following emails.
If you do not have an established email, please click here to set one up